We never stopped to determine how long each patient really takes. If we did, we could schedule more sensibly and stay on time. Furthermore, if we stay on time, applying reasonable late policies consequence would influence patients to arrive on time. It is far more beneficial to get team input and support.
An office problem calls for an office solution. If it affects your office, you should consider adding it to your next staff meeting agenda. You have to identify by consensus, an office problem, frame it in one sentence and outline it in question-answer format as shown above.
This awareness can help you gage whether or not the situation requires your skill, the skill of another team member or a combination of the two.
Effective problem solving offers an opportunity to move forward, rather than mitigate a setback. If you approach a problem in that light, your solution changes, your process changes and so does your team dynamic. As a leader or manager, consider identifying the strengths and weaknesses of your team as they relate to problem solving. Once you do, you will be able to tackle problems as a powerful team and create a competitive advantage for your organization.
Analytical thinkers ask questions to fill in any gaps they see in order to foresee next steps. Because their fact-finding process takes time, they may not offer any opinions unless specifically asked.
Then using historical data, they infer solutions based on similar situations. If this worked before in a similar situation, it will work again in this one. The problem with inferring solutions based on past situations occurs when past situations do not exist.
When the search for past situations has been exhausted or a new solution is required, the logical problem solver may be at a loss. Rational problem solvers often do not see the world from perspectives other than their own. Absolute thinkers believe there is a right way of doing something and if there is a problem it is because those involved were unaware of the solution that exists. They try to find that solution by seeking an authoritative source that can confirm the answer.
These individuals often have difficulty moving past a problem, they do not like making decisions without affirmation that they are moving forward with an accepted approach. Absolute thinkers also tend to group their thoughts based on information that they have confidence in; inferring a solution that worked elsewhere must work in a parallel situation.
Creative thinkers start from scratch and are not limited by steps or processes; instead they create unique paths and new solutions. For example, if you're continually answering "urgent" phone calls, then you've probably got a more "important" problem and that's to design a system that screens and prioritizes your phone calls.
Understand your role in the problem: Your role in the problem can greatly influence how you perceive the role of others. For example, if you're very stressed out, it'll probably look like others are, too, or, you may resort too quickly to blaming and reprimanding others. Or, you are feel very guilty about your role in the problem, you may ignore the accountabilities of others. Look at potential causes for the problem It's amazing how much you don't know about what you don't know.
Therefore, in this phase, it's critical to get input from other people who notice the problem and who are effected by it. It's often useful to collect input from other individuals one at a time at least at first.
Otherwise, people tend to be inhibited about offering their impressions of the real causes of problems. Write down what your opinions and what you've heard from others. Regarding what you think might be performance problems associated with an employee, it's often useful to seek advice from a peer or your supervisor in order to verify your impression of the problem.
Write down a description of the cause of the problem and in terms of what is happening, where, when, how, with whom and why. Brainstorm for solutions to the problem. Very simply put, brainstorming is collecting as many ideas as possible, then screening them to find the best idea. It's critical when collecting the ideas to not pass any judgment on the ideas -- just write them down as you hear them. A wonderful set of skills used to identify the underlying cause of issues is Systems Thinking.
Select an approach to resolve the problem When selecting the best approach, consider: Which approach is the most likely to solve the problem for the long term? Which approach is the most realistic to accomplish for now? Do you have the resources? Are they affordable? Do you have enough time to implement the approach? What is the extent of risk associated with each alternative? The nature of this step, in particular, in the problem solving process is why problem solving and decision making are highly integrated.
Plan the implementation of the best alternative this is your action plan Carefully consider "What will the situation look like when the problem is solved?
What systems or processes should be changed in your organization, for example, a new policy or procedure? Don't resort to solutions where someone is "just going to try harder". How will you know if the steps are being followed or not? How much time will you need to implement the solution? Write a schedule that includes the start and stop times, and when you expect to see certain indicators of success.
Who will primarily be responsible for ensuring implementation of the plan? Write down the answers to the above questions and consider this as your action plan. Communicate the plan to those who will involved in implementing it and, at least, to your immediate supervisor.
An important aspect of this step in the problem-solving process is continually observation and feedback.
Because Y is a crooked letter! Making a Decision: This stage involves careful analysis of the different possible courses of action and then selecting the best solution for implementation. As a leader or manager, consider identifying the strengths and weaknesses of your team as they relate to problem solving.
Now the suggested strategy is to ask the burning question at least five times an arbitrary number that in most instances seems to do the trick.
How is it happening? Therefore, it's often useful to get used to an organized approach to problem solving and decision making. It is typically easier to advise others how to react in a particular problematic situation than to confront that same or similar situation ourselves. In organisations different people will have different expertise in different areas and it is useful, therefore, to hear the views of each concerned party. Rational Versus Organic Approach to Problem Solving Rational A person with this preference often prefers using a comprehensive and logical approach similar to the guidelines in the above section. Structuring the Problem: This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.
If not, no worries. You have definitely learned something. That should be your goal, leave the short-term problem solving bandages for your competition! These barriers can turn a potentially positive situation into a negative one, a problem. It may be helpful at this point to use a variety of research methods. Define the problem This is often where people struggle.